Consumer can withdraw from purchase up to twelve months after receipt of products

Lieselot SeghersAntwerp, Belgium

If you sell products to consumers via “a distance contract” (think, for example, of: sales through a webshop), the consumer has the right to withdraw from the purchase up to fourteen days after taking possession of the products.

You may already have known that, but did you also know that you are obliged to inform this consumer in advance, in detail, about this right of withdrawal? If you cannot demonstrate that you have complied with this information obligation, the withdrawal period expires twelve months (!) after the end of the original withdrawal period.

What information exactly must you then provide to the consumer?

You must inform the consumer about the conditions, the period and the procedures for exercising their right of withdrawal, and you must provide the consumer with a model withdrawal form. You can perfectly demonstrate that you have complied with this information obligation by including this information in your contract (or in your general terms and conditions).

Do you need more information to get started with this? Contact us without obligation at contact@alisadvocaten.be

Related practice areas

Commercial law Civil law

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